REFUND POLICY
Last updated: 14 October 2026
Short version: if it does not work for you and we cannot fix it, you get your money back.
1. The 7-day guarantee
Within 7 days of your purchase, if a product does not work on your computer and we cannot fix it together, we refund you in full. This applies to MaxSignal, MaxPowerGrade and MaxGrab.
To ask, write to max@maksymgladysh.com with:
- your order email,
- your computer (Mac or Windows, model) and your DaVinci Resolve version (Studio or free),
- what happens. A screenshot helps. In MaxGrab, the "Report a problem" button writes this for you.
We answer within 2 working days. Most problems are fixed in one reply.
2. How the refund works
Refunds go back to the card or payment method you used, through Stripe, usually within 5 to 10 days depending on your bank. After a refund your license ends: please delete the product and its files.
3. When the guarantee does not apply
- The product's page clearly listed a requirement your setup does not meet (for example, MaxSignal needs DaVinci Resolve Studio).
- You changed your mind after downloading. Because our products are digital and delivered right away, you agreed at checkout that the 14-day right of withdrawal ends at delivery.
- Clear abuse, such as buying, downloading and asking for refunds again and again.
We still look at every request. If something is not fair, write to us.
4. Your legal rights stay
If a product is faulty or does not match its description, you keep your legal rights at any time, not only within 7 days: we fix it, and if we cannot, you get a price reduction or a refund.
5. Chargebacks
Please write to us before you open a dispute with your bank. A refund from us is faster than a chargeback, and it is free for both of us.